Your order is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time.

 

 

We will do our best to fulfil your order but cannot guarantee to do so. Delivery dates given are only estimates. No order is accepted by us unless and until confirmed by us in writing and the dispatching of the goods (either by invoice submitted with goods delivered, email or otherwise).

 

 

The price stated on our Website is exclusive of any applicable value added or other sales tax. We will not charge VAT if the goods are being delivered outside the EU. Hygieco Limited's VAT registration number is GB770 5607 26. Prices are as stated from time to time on this Website and are subject to change without notice. Every effort is made to ensure that prices and descriptions shown are accurate at the time you place an order. If we discover an error we will contact you, asking you whether you wish to continue or cancel you order.

 

 

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them. Cancelled orders when agreed, will have the original amount, minus any delivery charges shown on your invoice at time of purchase, refunded to your Credit / Debit Card or Cheque / Bacs as appropriate. This only applies to goods returned in resalable condition within 14 days of receipt of the goods

 

Please Note:  All Credit Card payments will appear as Hygieco Limited on your card statement

 

 

 

If your order is for delivery outside the UK Mainland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

 

If your order is for delivery within the UK Mainland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

 

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

 

 

If for any reason you are not satisfied with your purchase, you have a right to cancel your contract. In the case of physical product, simply return it to us, at your expense, in its original condition within 14 days of receipt of the goods (but no later) and, at your option, we will issue a full refund for the price of the item or supply you with an equivalent replacement. Please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a copy of your Delivery Note. The package should be securely wrapped and sent to: PHS DIRECT, Ansley Hall Drive, Birch Coppice Business Park, Dordon, Staffordshire
B78 1SQ United Kingdom. We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.